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Habbiner's avatar
Habbiner
Joining in
4 months ago

Voicemail not working

My Mum recently renewed her contract with VM. She had new 360 boxes and Wi-Fi hub. However, first time she checked her voicemail, she said there was a long message that she didn't understand. She hung up. I looked into this and, apparently, you only get to hear this message once and you need to listen to it to activate voicemail    which seems a bit daft as she's had the same voicemail service for years. Anyway, now her voicemail isn't working, which is worrying her. Is there another way to activate her voicemail?

Also, for some reason, she was sold faster Wi-Fi. However, when the technician installed the equipment, he did speed tests and one room in the house was less than 14mbp. He said 30 is the acceptable level and Mum should be able to claim a free Wi-Fi extender. Is that the situation and if so, can she be sent the extender?

Thank you

 

3 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Habbiner 👋.

    Thanks for reaching out to us, sorry to hear your mum is having issues with her voicemail. As you have said she has a new Hub and boxes. If her phone is connected to the Hub there will be a requirement to set up a new voicemail system. This link should assist with the phone set up 👉 Landline. 

    The pods can be done at the request of the account holder once we have performed diagnostics checks with them.

    • Habbiner's avatar
      Habbiner
      Joining in
      4 months ago

      The technician set up the boxes and Wi-fi hub and connected the phoneline. The phone works but we can't activate the voicemail. 

      In relation to the pods, the Virgin technician did signal strength tests, using his supplied Virgin equipment. What further tests need to be performed? 

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        4 months ago

        Thanks for getting back in touch, we do not have access to the same equipment that the engineers use, you can download the 👉 Connect App 👈 for diagnostic testing and take you through the process. The Voicemail set up can be done following this link 👉 VM.