Virgin Technician Will Not Show Up
I'm stuck in a never-ending loop with Virgin Media and could use some advice on how to get them to fix my internet. Here's the rundown:
Technicians have been booked for a cable repull 4 times (all between 8 am and 1 pm). No one ever shows up, I get no call nothing. This is causing me a lot of stress and financial difficulty as I need the internet for my work.
I keep calling them. They say "sorry" and promise someone will call me back in a few hours. No call ever comes.
On one occasion they gave me a number for the technicians. I was on hold forever, and then an automated message said they couldn't talk because of an "evacuation" ??
Eventually, I decided to ask if they could email communications to me so I'd have a record of what's going on. They told me they couldn't do that because of data protection.
Just now the customer service rep has said it's outside contractors and there is nothing Virgin can do and that I'm the 3rd person he's dealt with the same matter.
The fact that they can send you a text telling you they'll be there between 8am and 1pm and then not even have the decency to let you know if they can't make it is pretty low. You'd expect better from such an established provider.
Has anyone else dealt with this? Any tips on how to break this cycle and actually get some help?