Hi VicandBob, it should be viewable within 1 hour but go off the Forum PM I sent you for the date 🙂
Kind regards
since the problems with my services going down yesterday my landline wont allow me to call out "outgoing call not possible call blocking is dealing with an incoming call" I have never asked for any calls to be blocked although both my sister and sister in law are not able to ring me.
I cant make a call to report the fault because I have no phone.
Thanks for confirming the requested details via PM patzie
I've booked a technician for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your 👉 online account.
Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:
•The technician diagnoses the faults as not being caused by our network/equipment
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the visit goes!
Hi, I have exactly the same problem as the OP, both with dialing out and getting help from the help line. Can you please advise on the best way I can solve this problem?
Hi there HSV
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you are also facing this issue. Can I ask if you have a dial tone at all on the phone?
Yes, the phone is working fine, but outgoing calls go straight to a virgin help line. My experience is exactly the same as the original poster on this topic.
You have to get in touch with virgin media via the helpline.That’s why they cut you off, so you have no choice but to get in touch with them.The phone no longer goes through the telephone line. It now goes through the broadband someone has to come out and swap it over.
They will also tell you they tried to get in touch with you via letters, emails, which is not true. I had no communication whatsoever, nothing didn’t even though I’ve been cut off until I try to use the phone.
