Forum Discussion

VicandBob's avatar
VicandBob
On our wavelength
3 years ago
Solved

Virgin Landline - Can't make outgoing calls

I'm not able to make calls on my Virgin landline. I can receive calls, but every time I dial to make a call, I'm just put straight through to the Virgin Media helpline - whatever number I dial. I've ...
  • John_GS's avatar
    John_GS
    3 years ago

    Hi VicandBob, it should be viewable within 1 hour but go off the Forum PM I sent you for the date 🙂 

    Kind regards

Blamb's avatar
Blamb
Tuning in
3 years ago

I to have the same problem. Had no idea this was a problem until I went to use my landline today was not informed of this at all. Phoned virgin media today wasn’t understanding what I was being told something about a block being put on my phone,first I was told I needed an engineer to come out to switch me over and he would book one, then was told he couldn’t do it from his end and the block would be taken off and I would be able to use my phone within the next four hours. Still cannot make phone calls it just puts me straight through to virgin media helpline, which was no help whatsoever

  • jem101's avatar
    jem101
    Superstar
    3 years ago
    Blamb wrote:

    I to have the same problem. Had no idea this was a problem until I went to use my landline today was not informed of this at all. Phoned virgin media today wasn’t understanding what I was being told something about a block being put on my phone,first I was told I needed an engineer to come out to switch me over and he would book one, then was told he couldn’t do it from his end and the block would be taken off and I would be able to use my phone within the next four hours. Still cannot make phone calls it just puts me straight through to virgin media helpline, which was no help whatsoever

    As I understand it, this ‘block’ is when VM have sent an email to you requesting that you get in touch regarding an engineer visit to sort out the conversion and you haven’t answered to arrange same. Of course this being VM there is a good chance that no such email or message was ever sent, but whatever!

    Any outgoing calls are deliberately redirected in a hope that it will prompt you into getting in touch with them.

    The offshore VM helpline being ‘no help whatsoever’, why I couldn’t possibly comment…..😉

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      3 years ago

      Hi Blamb,

      Thanks for popping back to my PMs. I'm glad you've been able to get things resolved over the phone, this morning. Please let me know if you have any further issues after your Technician visit.

      Thanks,

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    3 years ago

    Hi Blamb,

    Thanks for your post, and a warm welcome to our Forums.

    Sorry to hear you're also having issues with this. So I can assist you further and get a Technician booked in, I'm going to pop you a private message. Please look out for it in the purple envelope in the top-right of the forums.

    Cheers,