I have been told that my voicemail greeting is just a few seconds of a blank message. So I tried to change it via 1571, option 2 etc. But when I try to leave a new greeting it just hangs up, ignoring my number presses on the phone keypad. I have no idea what to do or who to call to get this fixed. Help please.
Hi raddersred, thank you for your post.
We're sorry to hear about the problem you're having 😔
Can you please confirm when Voicemail Plus was added to your account?
Regards,
Daniel
I'm sorry I can't. It was a long time ago.
Thanks for coming back to us raddersred. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
You're very welcome raddersred and please let us know how it goes with our second line team. We're here to help if you have any further issues.
Kind Regards,
Steven_L
Thank you for your help. Second Line called but I missed the call. Nobody called back but nevertheless I just tried it and it appears to be working now.
You're welcome, glad to see that this is now working for you.
Let us know if you need anything further, we're always happy to help.
Regards
Nathan
