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flossy17's avatar
flossy17
On our wavelength
27 days ago

TV and Dead Phone

What is wrong with Virgin Media.  Phoned today from mobile because landline is dead, about landline and that the TV kit having broadband connection issues and all they wanted to do is for me to take out a new contract for £64 then because is said NO for £62, neither of my problems have been sorted out and cannot by the looks of it get it sorted online as the bot says does not understand.  Been with them for that long think it might be get rid and find someone else to go with.  Any others having problems????

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    27 days ago

    Hi flossy17 

    Sorry to hear you are having issues with both TV and landline and when trying to reach our team. We can understand the frustration caused and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • flossy17's avatar
    flossy17
    On our wavelength
    27 days ago

    Have sent a reply to your private message.     Managed to finally get it sorted through web chat though took nearly 30 min wait, but bottom line engineer coming out to have a look at tv box and landline.  So wait and see what happens then.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      27 days ago

      Thank you for the update :) We apologise for how long it took to reach our team. We will take your feedback onboard and pass it on to the relevant team. We are glad to see you have an appointment booked. Please let us know how the appointment goes and if you need any further help.