I received an email from VM yesterday informing me that the telephone switchover from landline to fibre has been postponed indefinitely.Can anyone here tell me why?

I disagree, care alarm providers are just as much to blame as they were still installing systems that reply on copper telephone lines when they knew that the changeover was imminent and was made clear over the last decade.Virgin and openreach have a responsibility to give the care providers time to swap the equipment over to one that doesn't rely on a traditional telephone line which they have done

There is no reason given but the theory is that they will wait until your contract is up so they don't lose the £19.50 a month landline charge if like me you decide not to continue with a landline as we never use it

weematt wrote:I am not frustrated by the delay. I am annoyed that such a rollout is commenced before resolution of a safety issue. It is not just a VM issue, it applies to all PSTN providers and they either incredibly did not consider this issue or decided to roll out the programme anyway.Personally, I absolutely agree with you.If I was in charge of this rollout, the first thing I'd have done is to carefully log the uptime and reliability of people's internet connections before forcing companies to get rid of people's PSTN lifelines. If the reliability wasn't as good/as better than their old PSTN line I would NEVER have allowed this "idea" to go ahead.Unfortunately from the sound of things, it seems as if people have been fatally affected by this pointless charade before the people in charge realised that highly modulated digital internet connections are nowhere near as reliable as the analogue PSTN. It's a bit like the LTN's in cities. They have blocked access to thousands of roads in the UK. Roads which have been open for hundereds of years now have trees planted across them, blocking emergency services and causing delays of up to 10 minutes for emergency services to be able to reach desperate callers. This has been causing premature deaths, undue destruction to property, and allowing criminals to flee, because every second counts as emergency services are forced to take forced detours of up to 3 miles to reach callers. The motivation behind these "ideas" is unknown to me. Whether it is due to malice or ignorance remains unsubstantiated. However the effect of these "ideas" on innocent people is clearly evident.

Thanks. I was imagining a great 'landline replacement failure' scandal.

Hi weematt, Thank you for reaching out to us in our community and welcome, we don't have any further information other than it has been put on hold, once we have any further information, our customers will be advised. Regards Paul.

Telephone Switchover postponed INDEFINITELY. | Virgin Media Community

caddyshak
Tuning in
2 years ago
There is no reason given but the theory is that they will wait until your contract is up so they don't lose the £19.50 a month landline charge if like me you decide not to continue with a landline as we never use it
- weematt
  Dialled in
  2 years ago
  Thanks. I was imagining a great 'landline replacement failure' scandal.
Paul_DN
Forum Team
2 years ago
Hi weematt,

Thank you for reaching out to us in our community and welcome, we don't have any further information other than it has been put on hold, once we have any further information, our customers will be advised.

Regards

Paul.
Tudor
Very Insightful Person
2 years ago
Government instruction, all PSTN providers have had to hold their updates. I believe it’s due to problems with elderly people and their alarms.
weematt
Dialled in
2 years ago
Thanks for the information. If it is a problem with safety critical alarms then it will apply to any such person with such an alarm, not just the elderly. This should have been addressed as a key issue before starting the disconnection programme.
- Arissa_H
  Forum Team
  2 years ago
  Hi Weematt 👋🏼.
  
  Thank you for coming back to us.
  
  I understand your frustration and it does apply to people with critical alarms/elderly. However regarding your delayed telephone switchover, you shall get an email/text to confirm when it will be going ahead.
  - weematt
    Dialled in
    2 years ago
    I am not frustrated by the delay. I am annoyed that such a rollout is commenced before resolution of a safety issue. It is not just a VM issue, it applies to all PSTN providers and they either incredibly did not consider this issue or decided to roll out the programme anyway.
jb66
Very Insightful Person
2 years ago
I disagree, care alarm providers are just as much to blame as they were still installing systems that reply on copper telephone lines when they knew that the changeover was imminent and was made clear over the last decade.
Virgin and openreach have a responsibility to give the care providers time to swap the equipment over to one that doesn't rely on a traditional telephone line which they have done

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Telephone Switchover postponed INDEFINITELY.

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