Forum Discussion

soundcomputing's avatar
soundcomputing
Tuning in
3 months ago

Telephone connected to router not ringing

I answered this non ringingi CV21 (router)  phone problem over a year ago and the reason is simple .

A standard Telephone Master socket has a Capacitor in it which is necessary for a ring tone to work.

I used an adapter which was common with ISDN sysems which was a Data /Voice splitter.

I just plugged that adapter into the router and any telephone that I have tried works perfectly.when plugged into the Voice socket.

Master sockets  technically may only be installed by telephone engineers but ISDN splitterrs have no such restriction.

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    RJ11 to BT socket adaptors with a ring capacitor are also available via eBay link here

    It is going to be the more ancient BT telephones that require a ring capacitor and 3 wire connection.
    A modern cordless phone or desk speaker phone will only use a 2 wire connection.

     

    • Semtex's avatar
      Semtex
      Up to speed
      2 months ago

      I recently moved from a home used a dedicated virgin landline. In my new property it is connected to the router with a virgin provided adapter and I have the same issue (it doesn't ring).

      The phone is does not use an external power supply and if needs an adapter with a ring capacitor and 3 wire connection why didn't virgin supply an adapter without it?

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 months ago

        Hey Semtex, thank you for reaching out and and I am so sorry you are having some problems with your phone.

        Let me send you a DM and we can look into this for you.