Telephone connected to router not ringing
I answered this non ringingi CV21 (router) phone problem over a year ago and the reason is simple . A standard Telephone Master socket has a Capacitor in it which is necessary for a ring tone to wo...
Forum Discussion
I recently moved from a home used a dedicated virgin landline. In my new property it is connected to the router with a virgin provided adapter and I have the same issue (it doesn't ring).
The phone is does not use an external power supply and if needs an adapter with a ring capacitor and 3 wire connection why didn't virgin supply an adapter without it?
Hey Semtex, thank you for reaching out and and I am so sorry you are having some problems with your phone.
Let me send you a DM and we can look into this for you.
What is the spec of the 21cv adapter supplied by VM to plug into the TEL 1 socket on the back of the HUB? Does the connector need to have a ring capacitor? And is it an RJ11 or RJ45 male plug ?
