Are there any talk time limits on the Anytime Chatter package? ie is there a 60 minute limit to calls. I have looked on the website and it says Unlimited inclusive calls, but I heard from somewhere that there is a 60 minute limit. Could anyone please clarify
Yes, there is a 60 minute call limit. Hang up and redial before 60 minutes to avoid being charged.
See below for all the small-print
Also beware of call charges to certain 07 (mobile wifi) numbers as per footnote on page 3
Many thanks for the reply. I knew I had seen it somewhere, but if you look on the main web page there is no mention of that, so any 'new' customer would read it as 'Unlimited Inclusive Calls' and end up with unexpected bills.
Forum TeamHello Alanj_49
Thanks for posting on the forum in regards to the landline packages and potential charges, we understand the confusion.
As goslow has advised, the details are there in our detailed call charges information here. We will pass the concerns on to the marketing team as feedback to make this more prevalent.
Rob
How does the 60 minute thing work? E.g. I have a 70 minute call. Do I pay the ‘per minute’ rate on the 10 minutes, or on the whole 70?
Hi rparkinson,
Thank you for your post and welcome back to our community forums. We're here to help.
Assuming you have a valid plan of course, the first 60 minutes are free and then each minute following that is chargeable. This is confirmed here.
Thanks,
Note that other providers like BT, TalkTalk and Vodafone also charge for inclusive calls lasting more than 60 minutes. So, it's an industry norm.
I am 'told' it is tomorrow, and BT have said they will port it tomorrow..but, I have had so many conversations saying it will happen, or even has happened!!!! that you will excuse me if I remain sceptical until it actually has happened
Forum TeamThanks for confirming the date Alanj_49.
Totally understand you being sceptical about the change.
Please let us know if by any chance it doesn't go ahead as planned as we will be happy to take look at this for you.
Gareth_L
