Switchover
For a few weeks now our landline phone's not been working. I assumed the phone needed replacing, so bought a new one yesterday. On setting it up, I found I was unable to make a call - no dial tone at all. After some time in conversation with VM guy, he said the solution was to send me an adapter and to reconnect via the adapter to the hub. Apparently this is part of a 'switchover' to fibre optic phone use. It was implied that I should have had a communication explaining this. I did not receive email or letter, to the best of my knowledge. So I've paid £35 for a new phone and it apears the problem is of VM's making. And it was down to me to inform them that the landline is no longer useful! This seems bizarre. I am now concerned that the adapter won't be the answer, as I've read the digital switchover has been delayed by the government.