Forum Discussion

CGreengrass's avatar
CGreengrass
Joining in
2 years ago

Switchover

I was originally told this was happening last month but never received an adaptor and telephoned Virgin.

The call agent advised it had been delayed in my area (BS15)

I haven’t received any emails since and still don’t have an adaptor.

Now the phone has gone off saying there is a line problem. Has the switch suddenly happened as the Virgin Website claims my phone’s service status in fine?

1 Reply

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)

    Hi CGreengrass 👋

     

    Thanks for posting, and welcome to the Community Forums.

     

    I'm sorry to hear you're experiencing some issues with your service. I've taken a look on our side and can see there is currently a known problem in your area. The details are below.

     

    Fault Type: You might find that your Virgin Phone service isn't working at the moment.

    Fault Reference: F011187409

    Estimated Fix Time: 08/02 at 20:20

     

    Our teams are working as quickly as possible to resolve this issue, and you can continue to track this issue by calling 📞 0800 561 0061. We're very sorry for any inconvenience caused.

     

    Thanks,