Switching number from Sky
I placed an order with Virgin Media on 8th August for broadband and landline service for my 76yo mother.
I requested as part of the order to switch the existing number from Sky. This has been confirmed on the Contract Information Sheet that was emailed by Virgin Media.
The installation was completed today and the technician advised that the port can take up to 2 weeks to complete. This rang alarm bells to me.
On reading "How do I keep my phone number?" Technician Install on the following page -
https://www.virginmedia.com/help/landline/install-home-phone
I decided to ring 150 to ask. They said, although they can see the number port request it hadn't been ordered!
They tried to action the port for me but it failed. They said the would have to pass it to a different department.
I am now very worried, to the fact that I'm thinking of cancelling under the cooling off period. My mother would not cope with a new phone number.
What do I do? Please offer some advice.
Thank you.
Hi All 👋 I'm just returning to this public thread to keep it updated.
Huge thanks to ANorthcote for PMing with me, and for their patience throughout the process of us getting the Number Port issue resolved. A formal complaint was raised so there's a record of their experience and feedback, and we have also agreed and implemented a resolution to this.
I'm pleased to see it sorted! Hopefully there are no more issues throughout the time with us, but if anything pops up please feel free to return to the community forum - we're always happy to help!
Wishing you all the best. 🌞
