mont999
14 hours agoOn our wavelength
Still waiting for number transfer after 2months of new account
Hi, I am hoping if there is anybody from the virgin media back office teams who can help me as I am getting nowhere with the front line customer services.
I have taken out a new Virgin Media account after my daughters account ended and she did not want to renew .
This is a completely new account, and I requested the landline be kept and transferred over to my new account. After two months I chased this up again with customers services and have just been told this cannot be done which is a surprise as I was told it could when ordering the account.
Any help would be greatly appreciated as I have missed important calls from relatives and hospital while waiting for the transfer