Our home phone is ringing when someone calls, but we are unable to make calls as it says service has been suspended.
just to confirm all payments upto date - no payments missed or late.
broadband and tv working.
is there something I should have done recently? I have been on chat - they can’t help. I have been unable to find a phone number.
is this an easy fix?
Thanks for confirming the requested details via PM 1legmummy
I've booked an engineer for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your 👉online account.
Let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:
•The engineer diagnoses the faults as not being caused by our network/equipment
•The engineer discovers that the fault or problem relates to your equipment
•The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the visit goes!
Yes to the other side of the room it is in
