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EdwardRD's avatar
EdwardRD
On our wavelength
2 days ago

Requesting help with delayed phone switchover.

Hi,

Could I possibly request some help getting my phone service switched over to digital please? I was in contact with Gareth_L a couple of months back but this wasn't completed (my fault, not Gareth's).

My landline phone has not worked for 2 years (I hardly use it tbh) and it was supposed to have been switched to digital in January 2023.  

I have already purchased an RJ45 to BT connector, to enable plugging my phone into the router.

Thank you,
Ed.

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 days ago

    Hi EdwardRD thanks for posting and welcome back to our community.

    So that I can take a look into the possibility of getting your landline migrated, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R