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steveh9999's avatar
steveh9999
Joining in
2 years ago
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Re: No Dialtone for weeks. No class in or out. Passed all checks.

i've got the same issue since the ex moved out and took the existing contract with her (moved house one) and I out a new contract. It's never connected since then.

  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for confirming steveh9999.

    This represents a change in the technology across the industry and not just with Virgin Media.

    Do please feel free to come back to us if there's any issues with the services that need to be addressed by our Forum Team or VIPs

    Thanks,

    David_Bn

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us steveh9999 and I'm sorry to hear of the landline issues.

    Can you please confirm if your landline phone is connected via the master socket in your home or if you're connected to the router?

    Thanks,

    David_Bn

    • steveh9999's avatar
      steveh9999
      Joining in
      2 years ago

      yeah, it's connected via the phone socket in the wall (the old style connector). I also tried the new cable that came with an adaptor but had the same issue. Note that the phone was working fine previously

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to me steveh9999.

        Was the new adaptor an RJ11 adaptor?

        If so, can you confirm what hub you have and if you plugged this in on the hub? 

        Thanks,

        David_Bn

  • steveh9999's avatar
    steveh9999
    Joining in
    2 years ago

    hub 5 and yeah the new adaptor was rj11 as in this pic

    and no its not been plugged into the hub

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks steveh9999 , can you try plugging this into the hub and then attaching the phone line to this to see if this then allows you to access landline services?

      Thanks,

      David_Bn

  • steveh9999's avatar
    steveh9999
    Joining in
    2 years ago

    hmmm. just tried to plug into my router (1st time) and it now seems to work. didnt realise that the phone has changed to use the router

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for confirming steveh9999.

      This represents a change in the technology across the industry and not just with Virgin Media.

      Do please feel free to come back to us if there's any issues with the services that need to be addressed by our Forum Team or VIPs

      Thanks,

      David_Bn