Forum Discussion

JohnnyT1's avatar
JohnnyT1
Joining in
2 years ago

How Do I Find Out If I Have Been Switched To CV21 ?

My landline has stopped working, have I been switched to CV21, if so how do I find out? I haven't received a letter or adaptor to my knowledge.
CV21
Reece_MH's avatar
Reece_MH
Forum Team (Retired)
2 years ago

Hi JohnnyT1 👋

Thanks for your post, and a warm welcome to the Forums.

I'm sorry to hear you're experiencing some problems with your Landline. As it stands, with immediate effect, there is a pause on all 21CV migrations until further notice across most Telecommunication Providers. This means that we will not be conducting any migration-related activities unless instructed otherwise.

Can you expand further on the issues you're facing? Do you hear a dial tone? Are calls intermittent, or not being received/made?

We'll do our best to help further in resolving this

Thanks,

JohnnyT1's avatar
JohnnyT1
Joining in
2 years ago

No dial tone on landline, can't make or receive calls, intermittent problem initially now all the time.

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Thanks for confirming, JohnnyT1.

    I'm going to send you a private message, so we can look into booking a Technician. Please look out for my message in the top-right, envelope or by tapping your Profile Picture and then selecting "Messages"

    Thanks,