I'm in contract with a broadband/TV/phone deal.I want to sign up to another VOIP phone service and port my number over to it, without disturbing the other services. This is not with the intention of reducing the cost, I just want to change the phone service and leave the others intact.In theory this shouldn't be a problem, but knowing VM's chaotic systems I don't want the whole contract to be cut off and get a demand for early cancellation.Has anyone done this successfully?

Hi jpeg1, thank you for your post.This is certainly something we can action for you, but you may be liable for Early Disconnection Fees specifically in relation to the landline.In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.Regards,Daniel

Thanks Daniel. I won't trouble you further at the moment as this was just an initial enquiry.It does seem odd that there should be a charge to disconnect something that will actually save VM money since it isn't used for outgoing calls, only for incoming calls. But of course VM does use every opportunity to extract money from its customers.I'll probably leave this now until my contract ends, when I'll be leaving anyway.

Hi jpeg1, no problem at all.We're sorry to hear you feel this way and that you intend to leave us.If, at any point, you'd like us to clarify the situation regarding the Early Disconnection Fees, please respond to the private message.Regards,Daniel

To keep the bundle VM whole, perhaps it would be possible to port the land line number from VM to a VOIP provider, on the understanding that VM will allocate a replacement land line number so as to keep the bundle whole.

jpeg1 wrote:Thanks Daniel. I won't trouble you further at the moment as this was just an initial enquiry.It does seem odd that there should be a charge to disconnect something that will actually save VM money since it isn't used for outgoing calls, only for incoming calls. But of course VM does use every opportunity to extract money from its customers.I'll probably leave this now until my contract ends, when I'll be leaving anyway. You have a bundle for all 3 core services over a minimum period. Remove a core service & you get a disconnection fee, plus you have to renegotiate the price of the remaining services which you lose discount on. Long gone are the days when services were seen as separate items within a bundle contract.

Porting VM landline number while in contract | Virgin Media Community

Daniel_Et
Forum Team
12 months ago
Hi jpeg1, thank you for your post.

This is certainly something we can action for you, but you may be liable for Early Disconnection Fees specifically in relation to the landline.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel
- jpeg1
  Alessandro Volta
  12 months ago
  Thanks Daniel. I won't trouble you further at the moment as this was just an initial enquiry.
  It does seem odd that there should be a charge to disconnect something that will actually save VM money since it isn't used for outgoing calls, only for incoming calls. But of course VM does use every opportunity to extract money from its customers.
  I'll probably leave this now until my contract ends, when I'll be leaving anyway.
  - Daniel_Et
    Forum Team
    12 months ago
    Hi jpeg1, no problem at all.
    
    We're sorry to hear you feel this way and that you intend to leave us.
    
    If, at any point, you'd like us to clarify the situation regarding the Early Disconnection Fees, please respond to the private message.
    
    Regards,
    Daniel
Client62
Alessandro Volta
12 months ago
To keep the bundle VM whole, perhaps it would be possible to port the land line number from VM to a VOIP provider, on the understanding that VM will allocate a replacement land line number so as to keep the bundle whole.
- jpeg1
  Alessandro Volta
  12 months ago
  Yes I had thad thought of that, but would you trust any 'understanding' with VM? Where would that be recorded in my contract? You know how VM works 😞
  As soon as the port request comes through, someone will probably take that as cancellation of the contract, which in many cases it would be.
  I wanted to get the phone number secured with a VOIP service before the end of the contract, because the new provider doesn't offer a phone service.
- nodrogd
  Very Insightful Person
  12 months ago
  Client62 wrote:
  To keep the bundle VM whole, perhaps it would be possible to port the land line number from VM to a VOIP provider, on the understanding that VM will allocate a replacement land line number so as to keep the bundle whole.
  Nice try, but the new number would be seen as a separate service entity. We are talking fixed line numbers, not SIM cards in a mobile. The OP could rent a second line to do this, but would probably be stuck with a minimum period.
jpeg1
Alessandro Volta
12 months ago
Thanks for all the advice. How's this for a plan?
A month before the VM contract finishes, I'll get the new FTTP set up to run in parallel with VM. My router has dual WAN inputs.
The day after the VM contract finishes I'll get the VOIP provider to request the number port. Immediately that's gone through I'll cancel VM with 30 days notice. This means I'll be paying them for a month and a bit at the new rate, but I can live with that.
Can't say I'll be sad to leave VM, after seeing how some customers have been treated recently.
- gilbo2
  Dialled in
  12 months ago
  ....or you could bring the VM notice plan forward a month which would be my personal preference as it would avoid out of contract costs?
Client62
Alessandro Volta
12 months ago
Do be aware VM often drag their feet for months when it comes to processing number porting requests.

I'm sure you are aware the landline must remain in service with VM to be able to port it.
jpeg1
Alessandro Volta
12 months ago
I've seen too many reports on here that service has been cut off immediately they put in their 30 days notice. Not going to risk that..
- Gareth_L
  Forum Team
  12 months ago
  Hello jpeg1.
  
  When the time comes please let us know on here and we can process the disconnection request for you.
  
  Gareth_L
jpeg1
Alessandro Volta
12 months ago
Thanks

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