Forum Discussion

Mooo's avatar
Mooo
Joining in
10 months ago

Porting BT landline number to Virgin

Yesterday the Virgin Phone service went live. In addition to the existing fibre internet service already active. 

i called yesterday to port the telephone number belonging to the existing BT landline to be ported across. The existing BT landline is still active. 

 

i was told it would take up to 14 days but there no way of monitor its progress. Which i think its very poor. 

Can someone check if there is an request to port my existing BT landline telephone number across. I am not confident it has been done as promised. 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    10 months ago

    Hi,

    Thanks for your post and welcome to our community. 

    It does take at least 10 days for a port order to complete.

    I'd be happy to check this has been raised for you. 

    I'll send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.