Forum Discussion

cstopforth10's avatar
cstopforth10
Joining in
8 months ago

Port number over to sky

i moved to sky today but virgin haven’t ported my land line over 

my contract should now be cancelled with virgin 

I am out of contract 

I haven’t had any contact from virgin to confirm 

11 Replies

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    8 months ago

    HI cstopforth10 thanks for posting and welcome back to our community.  Sorry to hear your number port to your new provider has not taken place.  Has your new provider explained why?  When did they request it from us?

    Regards

    Lee_R

    • cstopforth10's avatar
      cstopforth10
      Joining in
      8 months ago

      The 18 th September I signed up to sky 

      I got an email from virgin that night saying sky had told them about the transfer on the 27th today and I would keep my number , but my account with virgin still shows open on the app and I haven’t been given my virgin number 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        8 months ago

        Thanks for the reply cstopforth10 👋🏼

        Are you able to ring your mobile and see what number comes up?
        Let us know and we can take it form there.

        Kind regards,
        Ilyas.