Forum Discussion

JHBAS's avatar
JHBAS
Joining in
18 days ago

Port BT Home Phone Number to Virgin

I have previously asked Virgin customer services to arrange the porting of my BT home phone number over to Virgin. Nothing happened and later when I raised a complaint it was closed telling me I should call Virgin customer services again. I didn't. I want to have another go now so have been reading up and it tells me to complete an online form. Can I find it? NO I can't. Can anyone point me in the right direction please.

 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Do you still have a BT contract with the phone number?  If not, and some time has passed, then the number will have gone back into the "pool" 

    • JHBAS's avatar
      JHBAS
      Joining in

      Thank you for the input. See my reply to Vikki_M

  • Hi JHBAS,

    Thanks for your post and welcome to our community. 

    For us to request a number to be ported over, the customers line must still be active with the previous provider. There is therefore a time restriction on this.

    How long has the landline been active with us please?

    Is your line with BT now disconnected? 

    Please pop back to us when you can.

    • JHBAS's avatar
      JHBAS
      Joining in

      I have a Virgin Volt M500 Fibre contract also with Virgin Phone Telephone line rental which has a number allocated by Virgin when the contract started.

      I also have a BT landline which has its own number allocated by the GPO 60-70 years ago.

      Both lines work perfectly ok. I don't need the Virgin telephone number so want to discard it by porting the BT number over to Virgin.

      So I hope to end up with my lifelong number working on the Virgin service.

      • Steven_L's avatar
        Steven_L
        Forum Team

        Thanks for coming back to us JHBAS, we can get this arranged from here but would need to take some details via private message to do so. Please look out for my private message and we can get started. 

        Kind Regards,

        Steven_L

    • JHBAS's avatar
      JHBAS
      Joining in

      Hello Vikki_M

      Steven_L was in touch with me yesterday and at his suggestion to continue today. So far no response from messages. 

      • Steven_L's avatar
        Steven_L
        Forum Team

        Hey JHBAS,

        Please check your other account for my response.

        Kind Regards,

        Steven_L