Forum Discussion

Shozer's avatar
Shozer
Tuning in
12 months ago

Port a telephone number to VoIP

Due to the imminent removal of traditional landlines I'd prefer to port my current landline number to a VoIP provider ( as my VM Hub isn't in a suitable location for a landline) - so I may as well port it and be able to use VoIP on my mobile phone without all the hassle of phone adaptors / sockets etc.
However I suspect that if I drop my landline from my VM package I'll be told that I lose all my bundle discounts - so the question is can I port my current landline number, and just ask VM to replace it with a new landline number (any random number) in order to keep the bundle deal I'm currently on ? 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there Shozer 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here.

    I am so sorry for any confusion regarding the landline switch over, we are able to support the switch and will be contacting customers to advise of when their area will be moved to fibre connection, we can also arrange an appointment with an engineer to move the Hub and/or landline to a more suitable location if needed. 

    • Shozer's avatar
      Shozer
      Tuning in
      12 months ago

      Thanks for the reply. At the moment my phone and Hub come in at separate locations. I'm happy if that can still be done, but my understanding was that the phone now ran off the Hub ? I don't want the Hub moving as I have a number of devices connected to it via an Ethernet switch where it is. Likewise I don't want the phone near the Hub or there will be a visible cable running down the front of a stone fireplace.

      So are you saying that the Hub can remain where it is, the phone where it is - and there be no need for a wire between the two ?

      Assuming that can't be done - is it possible to move my current landline number to VoIP and just be assigned a new landline number without impacting my bundle pricing ? 

      It would also seem preferable to move my current number to an external VoIP provider for other reasons too - such as I can still receive calls on it in a power outage and I can receive calls on it when outside the house. I'm really not seeing much benefit in a fixed landline using VoIP (other than to keep a bundle pricing deal) to be honest. Or am I missing something ? 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        12 months ago

        Thank you for popping back Shozer 

        When we reach out to advise that the switch over is happening in your area, you can reach out to us here or via the 150/0345 454 1111 to arrange an appointment with an engineer if needed.

        The engineer would be able to advise on what they can arrange, but we couldn't confirm ourselves here on what set up would be possible.