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Madmart58's avatar
Madmart58
Joining in
2 years ago

Phone not working since 1 March

I have two lines into my property, one for my 92 year old mother-in-law and the other for family use.

Both lines have not worked (no dial tone) since the 1st March. Called everyday to report and been told Virgin has an outage and that it would be working by 4pm each day I called. This morning (11 March) I rang at 8am and told it will be working by 9am - but its not.

Other than cancel my expensive subscription for what Virgin provides, how do I upscale my complaint and get this problem fixed? 

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Madmart58 

    Thanks for posting and welcome to the community.

    Sorry to hear of the phone line issue. The outage is still ongoing sadly, fault reference F011224657. 

    I will formalise this for you via PM.