Forum Discussion

Rabbit51's avatar
Rabbit51
Joining in
8 months ago

Phone not ringing

Hi, 

I had my virgin services installed yesterday and I've found that my phone isn't working completely. 

I can make calls fine, but I'm not receiving all calls. My son can ring my landline from his landline, but it doesn't ring when he tries from his O2 mobile. 

Could someone from Virgin look into this please? 

Thanks

  • Hi Rabbit51,

    Thank you for your post, welcome to Virgin Media and the Community Forums 😊

    I'm sorry to hear that you're having some issues with your landline phone, it sounds like a potential routing issue

    Can we just check whether you did import your landline number over from another provider when joining us? If so, is this the number that you're calling where the calls to the landline have been successful? 

    • Rabbit51's avatar
      Rabbit51
      Joining in

      Hi, 

      Yes I did port my old number over to you, and yes, this is the number that can be rang from a landline.

      Thanks

      • Beth_G's avatar
        Beth_G
        Forum Team

        Hi Rabbit51

        Thanks for letting us know. 

        I'll drop you a PM now so I can take some more details and look into this more closely for you.