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A17ACR's avatar
A17ACR
Joining in
2 months ago

Phone adapter for hub

Been told my phone line now has to be plugged into HUB 3 but we have no adapter 

will virgin providing these 

5 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 months ago

    Keep in mind if you have an 'old' type phone, you'll need an adapter with a ring capacitor:

    https://www.broadbandbuyer.com/products/2370-esscable-rjp-bts/

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 months ago

    Hi A17ACR

    Thanks for your post, welcome to the Community Forums.

    Sorry to hear you didn't receive a landline adapter with your services. I'll be happy to arrange for one to be sent out to you free of charge.

    I've dropped you a DM so I can help you with this.

    Thanks,

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 months ago

    Hi A17ACR 

    Thanks for getting back to me with your account details via PM.

    I've now arranged for a telephone adapter to be sent out to you. Please allow up to five working days to receive this.

    Let us know if we can help with anything else.

    Beth