I'm a bit worried. I moved mum over from plusnet to virgin for broadband. I thought she had BT for her landline but it's become evident that was with plusnet too. As it's stopped working.
I've added a landline to the Virgin account talking with a very nice man who is sending us a dongle. But he never asked me about porting the number.
How do I make sure the new landline has the old number?
Hi dawnpearman
Welcome to the community forums.
Sorry to hear of your concern with your mum's number being ported.
Do you hold any lasting power of attorney on your mother's account at all?
How long was the move completed and the landline number cease working with PlusNet?
I do hold an LPA but not registered with Virgin.
She cut over 2 days ago on Saturday. And the phone has stopped working
I asked for the landline to be added today
Ah okay great.
Are you still concerned that this was not action for you today when you asked for the landline to be ported, or that you had other questions regarding the number port?
The request itself can take around 10 days to complete. More than happy to help further should you've any further questions or concerns at all regarding this.
If I read it correctly Plusnet will have sent mums number back to BT for reallocation. Can you help us secure that number? She has had it for 50 years+
Virgin don't currently know her old phone number. No one has asked, so I assume nothing will happen unless something changes. Can you help change this outcome?
The rules are that you can only port active lines. You also have the added complication that Plusnet lines are leased from BT, so they go back into the BT pool for reallocation.
