Forum Discussion

Shards's avatar
Shards
Joining in
2 years ago

Not receiving landline calls from EE mobiles

I can call my landline from my O2 mobile and a Lebara mobile but a friend calling from an EE mobile or Plusnet landline gets number not recognised. I can make outgoing calls ok. My landline phone is connected to the router.

  • Hi there Shards 

    Thank you so much for your post and welcome to the forums, it's great to have you back with us. 

    I am so sorry that you have faced this issue with your landline! Can I check, have multiple people from EE numbers tried to call and got the same issue or just one? 

    • Shards's avatar
      Shards
      Joining in

      Hi Thanks for the quick response. At the moment it’s just one I know of who has tried calling our landline for 2 days. She came to our house and called our landline several times from her EE mobile and got the number not recognised message. I did get this message calling from my O2 mobile a couple of times but it was ok when I tried a second time.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Thank you Shards 

        I know you mentioned you can call from the phone but to clarify can you call the EE phone and does it show the correct number when you do? 

    • Kath_P's avatar
      Kath_P
      Forum Team

      No worries at all Shards. 

      We're here until 9pm this evening so pop back to us later on today to update us. 

      Many thanks, 

      • Shards's avatar
        Shards
        Joining in

        Hi Kath

        My next door neighbour called my landline ok from his O2 mobile but when he tried his landline phone he gets number not recognised. He is on Sky which I think is via BT. I’m a bit concerned as I’m under treatment for cancer and worried that I might miss calls from the hospital.

        Thanks Steve