Forum Discussion

Moomoo3's avatar
Moomoo3
Joining in
16 days ago

No voicemail for nearly 2 weeks

So as the title says has been down for nearly 2 weeks.

Have made multiple calls to support and even had a log number but I got a call last week to say that there are a lot of people with the same fault so they are raising a new joint fault and closing mine. I use the landline for my business and I am losing money because my voice messages are coming through blank apart from one on the 22 Feb which said he'd gone somewhere else because I hadn't called him back. I have other messages that I cant listen too. I cant even record a message to say ring another number because the menu system randomly cuts out.

I have tried to raise a complaint but the complaint form does not work. I spent ages typing everything out and when I pressed submit it just reloaded the page.

Get your systems in order !!!!

  • Carley_S's avatar
    Carley_S
    Forum Team
    16 days ago

    Hi Moomoo3 

    Welcome to the Community Forums. 

    Sorry to hear of your voicemail concerns. 

    We can raise the complaint on our side if you still need and investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.