No Incoming Calls
In the last few weeks we have started on the fibre optic broadband phone line. The phone has worked well for both incoming and outgoing calls. We bought a new Panasonic KX-TGJ3204E phone – an update ...
Forum Discussion
Forum team,
Need some advice.
After reading a message from the forum team in another post.
'We are aware of an issue that was affecting some 21cv phone customers, this however was reported as resolved at 11.10am this morning.'
I rebooted hub 5, after which I was able to successfully receive an incoming call to the home phone. At 15.30.
In the morning Kath_F scheduled an Engineer visit to fix phone issue as "it's not something we can remotely fix"
Do I still need to proceed with the scheduled engineer visit? I'm not sure if something still needs fixing.
Thanks
Hi Qosmio,
Thanks for coming back to us on this one and confirming that the landline is working again.
Sometimes faults do develop but at the time, there was nothing showing.
I can see you've since been able to cancel the engineer visit so no further action is required for now.
If you start to experience further issues, pop back to us in the Community and we can provide some further support.
Many thanks,