I know there should be an engaged tone as there was before (Alexander Graham Bell sorted that one!).
Fact is after switching to voip there isn’t an engaged tone (as verified by a technician visit). If I have call waiting on, the new caller should get an engaged tone when line is in use, but all they get is continuous ringing like no one is in or going to answer. This caused me major problems as my daughter new we were in and thought something was wrong (I’m partially disabled), so quickly came round only to find we had been on the phone and were safely watching TV (panic over).
With call waiting turned off, all the 2nd caller gets is a dead line (no tone no ringing). Again my daughter thought our line was faulty and came round.
Not good - this needs rectifying Urgently as it’s a basis requirement that used to be on the line. Causing major problems in family not knowing if I am ok or not!. This is a change to my service! I used to have the engaged tone facility but now I don’t! This system should not have been rolled out until proven. It is not equivalent to what was there before but is a poorer service with limitations - needs sorting URGENTLY!