No dial tone again on Land Line
Hi Yet again I have no dial tone on the landline, 2 days now at least. Am unable to ring to get help so trying this way hopefully the web page doesn't crash as that's another issue I've had since Ju...
Forum Discussion
Reported above again on Thursday, engineer came yesterday now fixed. For months been having problem with emails and phone, several conversations with Virgin to no avail. Finally fixed after being told we had been switched to new system! No emails or letters informing us of this happening. We now need new phones as our main phone won't work on new system. Would like to know if we will get compensation for this and whether we still need to pay for line rental as it now works via hub not phone line? Look forward to receiving an update on this. Thanks for eventually fixing it!
Morning BL1
Thanks for your post and for the update, we're really pleased to hear that the issue has now been resolved. We're sorry again that you didn't receive a notification from us advising of the system change.
Everything would remain the same from a billing standpoint, it's just the technology that has changed, so you'd continue to be changed for the landline service, however if you are seeking compensation, I can see that you have recently been in PM with Steve so I'd recommend dropping him another message where we can discuss this further for you. 😊
