SteveAldous
12 months agoOn our wavelength
No dial tone - how do I report this to Virgin -help pages go round in circles
Hi
I have had no dial tone for about a week. I ordered a replacement landline which arrived today and the new phone doesn't get a dial tone either. Thanks for any help.
Hi Steve,
Thank you for reaching back out to us and for the updated, once you receive the adaptor you can then complete our Landline Switchover and use your phone Via the Router, you should then have no further issues.
Apologies again for any inconvenience caused due to having no dial tone, please let us know how you get on once you have set this up, if you do need any further support in the meantime please do not hesitate to reach back out.
Regards
Paul.