Hi I have had no dial tone for about a week. I ordered a replacement landline which arrived today and the new phone doesn't get a dial tone either. Thanks for any help.

Hi Steve, Thank you for reaching back out to us and for the updated, once you receive the adaptor you can then complete our Landline Switchover and use your phone Via the Router, you should then have no further issues. Apologies again for any inconvenience caused due to having no dial tone, please let us know how you get on once you have set this up, if you do need any further support in the meantime please do not hesitate to reach back out. Regards Paul.

No dial tone - how do I report this to Virgin -help pages go round in circles

4 Replies

SteveAldous
On our wavelength
2 years ago
Finally got through to customer services - I have to switch from "BT" style socket to router plugin and they are sending me the kit
- Paul_DN
  Forum Team
  12 months ago
  Hi Steve,
  
  Thank you for reaching back out to us and for the updated, once you receive the adaptor you can then complete our Landline Switchover and use your phone Via the Router, you should then have no further issues.
  
  Apologies again for any inconvenience caused due to having no dial tone, please let us know how you get on once you have set this up, if you do need any further support in the meantime please do not hesitate to reach back out.
  
  Regards
  
  Paul.
  - SteveAldous
    On our wavelength
    12 months ago
    All good now thanks. It would have been nice for Virgin to have told me that they were switching the service to the landline socket off!

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No dial tone - how do I report this to Virgin -help pages go round in circles