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SteveAldous's avatar
SteveAldous
On our wavelength
12 months ago
Solved

No dial tone - how do I report this to Virgin -help pages go round in circles

Hi

 

I have had no dial tone for about a week. I ordered a replacement landline which arrived today and the new phone doesn't get a dial tone either. Thanks for any help. 

dial tone
Landline
  • Paul_DN's avatar
    Paul_DN
    11 months ago

    Hi Steve,

    Thank you for reaching back out to us and for the updated, once you receive the adaptor you can then complete our Landline Switchover and use your phone Via the Router, you should then have no further issues.

    Apologies again for any inconvenience caused due to having no dial tone, please let us know how you get on once you have set this up, if you do need any further support in the meantime please do not hesitate to reach back out.

    Regards

    Paul.

     

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  • SteveAldous's avatar
    SteveAldous
    On our wavelength
    12 months ago

    Finally got through to customer services - I have to switch from "BT" style socket to router plugin and they are sending me the kit

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Steve,

      Thank you for reaching back out to us and for the updated, once you receive the adaptor you can then complete our Landline Switchover and use your phone Via the Router, you should then have no further issues.

      Apologies again for any inconvenience caused due to having no dial tone, please let us know how you get on once you have set this up, if you do need any further support in the meantime please do not hesitate to reach back out.

      Regards

      Paul.

       

      • SteveAldous's avatar
        SteveAldous
        On our wavelength
        11 months ago

        All good now thanks. It would have been nice for Virgin to have told me that they were switching the service to the landline socket off!