My Home phone goes to answer phone .

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Hi there James19781 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing an issues with your landline, to confirm is this going straight to voicemail and not ringing at all? Does the line have a dial tone and are you able to call out?