Forum Discussion

Jingleman's avatar
Jingleman
Up to speed
2 days ago

Moving from VM via Switching Service, question on Landline no longer required

After 22 years I'm leaving VM, even UK retentions has not matched anywhere near what I can pay with one of the new fire providers. 

I've received 2 VM Switching Info e-mails, one for broadband, the other I assume is for landline with different Switching Ref Numbers. I no longer need landline and new providers doesn't provide landline service anyway.

Does the landline then just cancel automatically on date of switch, e-mail sort of suggest that it does but would like confirmation.

Maybe a member of the support staff can clarify, please?

Thanks

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    If the gaining provider has no telephony service, the old landline number will be put back in the pool of VM numbers.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Jingleman 👋.

    Thanks for reaching out to us, sorry to hear that you are leaving us. When switching providers using One Touch Switch it is advisable to ensure you are ticking the boxes (so to speak) for each service that you are wanting to take to your new provider, should that provider not provide a certain service it would be ideal to reach out to us to ensure that the disconnection for all services is set in place as the ones that cannot be taken as the new provider may not notify us using the One Touch Switch process, but still do reach out to us regardless just to ensure that everything is in place. 

    This can be done via this platform via a private message (there will be a message in your inbox from me should you wish to use it), or via our contact team 📞0345 454 1111.

    Sabrina