moving a wall phone socket

Hi Jbobby1, 

Can you tell us what Hub you have? - This will help the Virgin Media team to determine what type of engineer needs to be sent.

Thanks

VM will charge you £25 for a non-fault call out to move a phone socket.

Are you still using a landline which is supplied to a conventional telephone master socket on the wall and extension sockets and using wired handsets at each location?

If you still have that arrangement, it is worth keeping in mind that VM will want at some point (probably sooner rather than later) to convert your landline to a phone-via-router connection where the phone plugs into the back of the VM hub. From that point, any extension sockets will not work unless you arrange with VM to wire them to the VM hub (which can be a cumbersome process to engage VM to do this).

If you don't have cordless handsets already, you might want to consider putting the £25 rewire cost towards some cordless handsets which should help when/if you move to a phone-via-router connection (as the remote handsets need no phone socket).

You are unlikely to receive a reply from the VM forum team here in ‘Tech Chatter’. A VIP or moderator might move your topic to a better forum, such as ‘Home Phone’ to get a VM reply.

Hi Jbobby1,

Thank you for your post and welcome to our community.

As the community have explained, you'll soon be moved to our 21cv Phone service, which requires the landline to be connected via the broadband hub and not the wall socket.

Do you currently use the landline service?

If so, we could look at arranging the switch to 21cv phone earlier for you. 

Please see the link here for everything you need to know about the switch.

Please pop back to us when you can.