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Rockero's avatar
Rockero
Joining in
23 days ago

Landline

We have VM landline as part of our set up and it has gone completely dead I have tested it with more than one phone. I have now removed the bottom panel on VM's main box and connected the phone to the tester inside the box and have the same result nothing . How do I find out if area 14 has been changed to fiber or is it just a fault the test on virgins site for the area says there is no known faults in this area. I have signed into my account but they don't cover this and you only get what they call a bot which does not seem to under stand anything you ask it and just asks you to ask it a different way and it would appear easier to get a meeting with Queen Victoria then get them to pick up the phone.

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    23 days ago

    Hello Rockero,

     

    Sorry to hear of the landline issues experienced, we appreciate you raising this via the forums and welcome to the community.

     

    We're happy to look into this further for you and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.