Forum Discussion

Cseery's avatar
Cseery
Joining in
11 months ago

Landline

I signed up for Virgin Media in April and requested for my existing landline to be transferred back from Sky.

I still have no connection and the number showing on my account is the correct number.

Please can someone get this resolved.

12 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    Do you have the VM phone adapter and are connecting into the TEL1 socket on the back of the VM hub?

     

    Is the line totally dead (no sound at all)?

    If you log into the VM hub, what does it show for 'Telephony' on the hub's welcome screen? (Think it should say 'Ready' if it is set up and 'Disabled' if it is not provisioned).

    You would normally expect to get a temporary working VM number first of all which is automatically replaced by your actual number once the port is complete.

  • Hi Cseery

    Welcome to the community forums 

    Sorry to hear your issues with your landline service. 

    Does your landline have a dial tone at all? If so, are you able to make calls at all from the landline and when calling to a mobile phone, is the number that shows on the mobile the number you wished to be ported from Sky or a different number?

    • Cseery's avatar
      Cseery
      Joining in

      Hi Carley,

      Thanks for responding.

      From what I can tell, my number was never requested to be transferred from Sky and as such, I have now lost the number and have a new one. None of this was ever communicated to me by Virgin Media and it has caused major inconvenience to me. I was never given a temporary number and no one has bothered to resolve the issue. No one has apologised either.

      To say I'm annoyed is an understatement.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team

        Thanks for coming back to us Cseery, if you have been issued with a landline service from Virgin Media - as per the itemising of your contract and bills, you would have been issued with the landline phone number to utilise until the number port took place.

        Both landline services with Sky and Virgin Media would need to be active for a number port to successfully go through for a customer.

        Were both services active at the same time, or was Sky cancelled before Virgin Media was installed?

        Thanks,

        David_Bn

  • goslow's avatar
    goslow
    Alessandro Volta

    You have made it clear that you lost your number but you haven't answered any of the other questions asked in the topic.

    Are you able to make use of the VM landline at the moment for calls in/out (albeit with a new telephone number)?