Forum Discussion

Stepples's avatar
Stepples
Tuning in
2 years ago

Landline worked on Hub 4.0, not working on new Hub 5.0

Hi,  I recently received the new Hub 5 after 2 hassle-free years on Hub 4. My landline was previously connected to the hub 4 via the dongle with no issues.  I switched to Hub 5 tonight and I've no...
Kath_P's avatar
Kath_P
Forum Team
2 years ago

Hi Stepples, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that since the switch to the Hub 5, the phone line hasn't been working. I can see the new hub is active but the provisioning status is set as failed. 

I've raised this with the relevant team and they should come back to you directly within the next 24 hours. 

Please keep us posted on how things go and if you need further help, you know where we are. 

Thanks,