Hi all,
We have had an issue since we have moved over to VM (2 months ago), in the fact that when someone rings our landline, it just rings & does not go to the automated VM.
I phoned up & spoke to someone and they said it was a nationwide issue, but this was over 3 weeks ago, and people still can not leave messages for us.
We don't (& shouldn't have to) pay for the additional VM plus, so was wondering if anyone else has had this issue?
Many thanks
Forum TeamHi bluelillie1974 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the issue you've been having with your voicemail service 😔
What's happening exactly when you go through the steps, as detailed here, to set up free voicemail?
If the set-up instructions aren't playing, are you being told there's no messages at all after choosing the option to listen to them?
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hi Daniel,
Thank you for your prompt response
It's not giving me the option to set up & it states that I have no new messages.
When I try to dial my landline from my mobile, it just rings and doesn't go to voicemail.
Many thanks
Forum TeamHi bluelillie1974, no problem at all. Thank you for getting back to us.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
