Landline switch to hub not working

Hi groovebox,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble with your landline service following the local switchover. I've checked things over on our systems and I'm unable to detect a fault currently to explain this.

What happens when you attempt to make a call? Are you hearing a dial tone when you put the phone to your ear?

Thanks,
 

No dial tone.

No dial tone on the old wall socket. I tried an old non-cordless phone in the wall socket and although there was no dial tone the phone was powered enough to generate tones when the numbers were pressed. When I plug it into the hub I don't even get that. Does it matter which of the 2 "tel" sockets on the hub I use? (I assume I should be using those and not one of the 4 network sockets)

Hi Paul,

Its a Gigaset C300. 10 years old. I don't want to buy a new handset. Will Virgin Media supply one or switch me back to the landline?

The FAQ you directed me to says: "Will I have to change my home phone? No, you can keep using the same phone you’ve always used. "

What's the process for switching back and not using the hub?

@Paul_DN  Can you help me please to get landline working, we have relatives in and out of hospital, ect and we are desperate to get the landline working. 

Switch over date was messaged to me and confirmed it had taken place, to this day no phone signal. Can not get through to technical for support, tried over a few days, very poor. I have reset Hub5, plugged in BT phone line into back of router, still no ring tone. 

All pre-sales and communication was brilliant and the instal technicians were fantastic (Comex contractors for Virgin). Regretably phone number migration had not been processed so I would have to wait 7-10 days.

I really didn't want to believe all the negative comments about after sales support, but beginning to believe it now.

John_GS

Can you help me please to get landline working, we have relatives in and out of hospital, ect and we are desperate to get the landline working. 

Switch over date was messaged to me and confirmed it had taken place, to this day no phone signal. Can not get through to technical for support, tried over a few days, very poor. I have reset Hub5, plugged in BT phone line into back of router, still no ring tone. 

All pre-sales and communication was brilliant and the instal technicians were fantastic (Comex contractors for Virgin). Regretably phone number migration had not been processed so I would have to wait 7-10 days.

I really didn't want to believe all the negative comments about after sales support, but beginning to believe it now.

So I've just gone out and spent £40 on a Panasonic KX-TGC422. Plugged it in and its saying "check phone line" on the handset screen. Still unable to make calls. I've checked the connections (adapter into hub, phone line into adapter and phone line into handset base-station) and everything is plugged in securely. What now?

Handset messageBack of Hub

Thanks for sending the technician. Issue was that the adapter needs to be plugged into the TOP telephone socket - port 1 (The 2nd socket is only if you have a 2nd phone number/line). I missed that small but important detail on the instructions. I assumed it was like a network socket so didn't matter.

Thanks for everyone's responses.