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Win7ine's avatar
Win7ine
On our wavelength
9 days ago

Landline Stopped working two days ago in TW 2

Landline (standard, not VoIP) stopped working two days ago. No Dial tone, no incoming ring tone. When number is dialled  externally it just rings for ever. I cannot find any fault internally, cabling has not changed and my phone line tester affirms a totally dead, powerless line. VM Service Status states no issues, but there is one! Can I please have someone look into this. I have had no digital changeover date issued nor is the Hub telephony part active as of yet.

 

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    8 days ago

    Hello Win7ine,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your landline at the moment. 

    The service status page will only show issues at postcode level, our system isn't showing any problems with your line or in the local area, are you still experiencing the issues?

    Kind Regards,

    Steven_L

    • Win7ine's avatar
      Win7ine
      On our wavelength
      8 days ago

      Yes Steve, the issue is ongoing for a couple of days now.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        8 days ago

        Thanks for coming back to us Win7ine. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L

  • Win7ine's avatar
    Win7ine
    On our wavelength
    7 days ago

    So, upon checking my landline again this morning (as I have been testing daily since outage)  it is miraculously working again, my line tester now shows no issue,  so I am going to cancel the engineers appointment for tomorrow but would really like to have an explanation from VM as to what was switched or done within the last few days that lead to the loss of my line and the sudden reappearance today.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      7 days ago

      Thanks for coming back to us Win7ine. There may have been area fault that was only discovered after your engineer appointment was booked in that has now been resolved. We can try to ask for further information but may we may not be able to. We'll ask the faults team to see if further information can be provided and let you know the outcome. 

      Kind Regards,

      Steven_L

  • Win7ine's avatar
    Win7ine
    On our wavelength
    7 days ago

    Thank you Steven, looking forward to receiving said information and also why I had to find out the phone was working again by myself i.e. no email, no curtesy call nothing and perhaps even receive a booked engineer in a 4 hour time slot tomorrow for no reason anymore.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      6 days ago

      As soon as Steven gets a reply he will update you here. I have chased him on this today for you Win7ine.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      5 days ago

      Sorry Win7ine the team haven't yet provided any further information with regards to the home phone issues that you had over the weekend.

      We'll try to find out more but at this stage its not looking like we will be able to.

      Kind Regards,

      Steven_L

      • Win7ine's avatar
        Win7ine
        On our wavelength
        5 days ago

        Thanks for trying Steven, and very disappointing indeed that I am denied information related to the outage and remedy of services that I pay for. Please relay this to your complaints team.