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palusto's avatar
palusto
Joining in
15 days ago
Solved

Landline ringer not working

Our landline phones stopped ringing a couple of weeks ago. When testing the line from our mobiles, the caller can hear it ringing and we can see the caller’s number displayed on our main handset (we have three handsets altogether in the house, all corded).

We get a dial tone and can make outgoing calls. The phone volume is not turned down. Service status shows `no known issues’ in our area. We’ve never had a problem with this before in some 15 years of having a Virgin landline.

PS I know there have been previous threads on this topic but I'm hoping for some help  from Virgin and didn't want this request to go unnoticed. 

 

  • Akua_A's avatar
    Akua_A
    15 days ago

    In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,

3 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    15 days ago

    Hi palusto 

    Welcome to our forums, and thank you for your first post.

    Sorry to hear you are having issues with your landline ringer. We can understand the inconvenience caused, and we want to best help. Just to confirm, if this is a device or landline issue, have you tried an alternative handset device to see if the issue can be replicated? Please get back to us when you can, and we will do our best to help from here.

    Thanks,

    • palusto's avatar
      palusto
      Joining in
      15 days ago

      Hi Akua,

      Thanks for your quick reply, much appreciated. 

      We've tried all our handsets on the phone line from the main socket and none of them rings so we're as sure as we can be that this is a landline issue. 

      Do let me know if you need any further information.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        15 days ago

        In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,