Landline Porting Issues Number Recovery?
Hi Everyone,
Im making this post for my grandad who moved from sky to virgin in June.
We signed up for the virgin contract online and I put his old number in to be ported over when filling in all the details. Then a couple of weeks later maybe around 20th june the sky contract completely finnished so I set the virgin kit up and he had a new number (temporary). Fair enough but a bit annoying as he relies on the landline to keep in touch with people and hospital appointments etc. So I called up right away to see if there was anything that could be done and they said there was no number port in place. I was on the phone for an hour then they said they had arranged the port again and it would take 10-12 working days.
So we waited and that date came and went and nothing happened and then a few days after the deadline his number was ported over. But with an issue. He could make calls on his ported number and it would show up all correct but he couldn’t recieve calls on the ported number or any number at all.
so we called once again and this time got a technician out. The technician came the following week and said that the number had been ported but only for making calls and he still had a tempory number for receiving calls. Which didn’t seem to work when I tried. The technician called them up and arranged for the port to be sorted again 10-12 days or something.
All dates I’ve given are rough as I can only really help him on weekends and can’t remember exact dates of things.
so once again we waited the time they said and an extra day or 2 and then now he has completely lost his ported number that we are trying to get and is on a completely new again temporarily number.
So now it’s looking like they have lost his number completely.
So I called up as soon as I realised that and spoke to someone who seemed to understand the issue a bit more. They couldn’t understand why this has all happened and took my personal mobile not related to his account and said they spoke to a supervisor to look into this and they would be in touch 7-10 working days. They said they will be trying to recover the number.
But in dealing with all of this my grandmother has been in hospital and she is now out of hospital but they have had this number for over 20 years and with her health it’s really quite important that they can keep there number they have always had to avoid any confusion or issues with hospital appointments etc. I was trying to have this sorted for her coming out but they just keep messing it up.
I’m extremely disappointed in virgin media in all this as I’ve made quite clear all along they are elderly and need the landline and just keep getting told to wait 10-12 days and they never get it right.
Is there anything else I can do about this or any way to get it sorted faster as I really don’t know what to do any more.
thanks in advance for any help and advice