Forum Discussion

eaglewolf's avatar
eaglewolf
Tuning in
12 months ago
Solved

Landline phone switchover to fibre not working

We were told by Virgin Media that our analog landline phone would need to be switched over to fibre network on 7 February, and we received an adapter to connect between our broadband Hub and our phon...
  • Daniel_Et's avatar
    Daniel_Et
    12 months ago

    Hi eaglewolf, thank you for your post.

    We're sorry to hear about the problem you're experiencing 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

newapollo's avatar
newapollo
Very Insightful Person
12 months ago

Hi eaglewolf 

Try putting your phone back into the wall socket and see if it's still working.

VM have had to stop any phone migrations going ahead. This was requested by the government across all telecom providers.

As soon as VM get the go ahead to continue the migrations, they should communicate the new switchover date to all of their customers.

VM statement below as part of an article from  https://www.bbc.co.uk/news/technology-67750235 

A Virgin Media spokesperson said: "We look forward to discussing in more detail how local authorities and telecare providers can better work with the industry to help identify and support those who are vulnerable or need additional assistance".

"In line with the agreed commitments, we have paused switchovers as we review our processes to further support consumers, building on the range of measures that we already have in place."

eaglewolf's avatar
eaglewolf
Tuning in
12 months ago

Thanks for the information.  I have been told that the change from the analog phone line to the fibre network has been delayed, but we were not notified beforehand.  I don't know when it will be going ahead now, just have to wait.