Forum Discussion

apbliv's avatar
apbliv
On our wavelength
23 hours ago

Landline over Ethernet not working

My landline has been converted to work from the hub and has been fine for some time. However, it stopped some time this week - someone could not contact us on the line so I checked it today and there is no dial tone and lots of crackling. I can get a dial tone if I disconnect the telephone cable from the back of the hub and then reconnect it but the phone does not work. my phones are cordless, but I have tried two different base stations in the master socket.

I have restarted the hub.

I have had 3 goes at phoning support from my mobile, but cannot get anywhere with the bot. She either starts asking for my credit card details or takes me back to the main menu.

Is there a way to get somebody to help - I.e. bypass the support bot?

thanks, Alan

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    23 hours ago

    Good evening apbliv 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the Phone Line issue but thanks for letting us know what you've done.

    I'll send you a PM now to help.