Forum Discussion

SKentish's avatar
SKentish
Joining in
2 months ago

Landline number porting not happening

We agreed a new contract on 16 Feb to add a landline to our services and asked for our BT number to be ported over. This was supposed to happen from 8pm on 7 March but it didn’t happen.

i called support for help and had a very difficult call trying to explain the issue. At the end of the call it was promised it would happen in 7 days and I would get a text to confirm I could try and set up the phone again. I have still not heard anything

how can we get this resolved please?

Thanks 

Steve

1 Reply

Sort By
  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi SKentish,

    Thanks for your post and welcome to our community.

    I'm sorry to hear there's been a delay with the number port.

    I'll send you a private message now to take some details so I can look into what's happened.

    Please look out for the envelope in the top right of the page and pop back to me when you can.