Forum Discussion

MarkSwansea's avatar
MarkSwansea
Joining in
2 months ago

Landline not working

My elderly mother’s land line has been completely dead for a few days now and I’m desperate for help as she relies heavily on the landline. She tried going through 150 and was on the phone for over an hour before getting cut off. I have gone through the online check for her address which says there is no issue. Also, I have followed the article https://www.virginmedia.com/help/landline/landline-not-working  and also tried a different handset but still no luck. 

When I directly phone the number from another phone it immediately cuts off without any ring tone so there is clearly an issue with the line.

I desperately need the landline fixed. Please can someone help me. Thank you

1 Reply

Sort By
  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi MarkSwansea 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear your mothers landline is not working. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina