Forum Discussion

WDM1's avatar
WDM1
Joining in
2 years ago

Landline not working

My 90 year old mother cannot use her landline. I try to call and it cuts off. Is there a problem in KY1 3 postcode? 

11 Replies

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team (Retired)
    2 years ago

    Hi there WDM1 

    Thank you so much for your post and welcome back to the community forums. 

    I am so sorry to hear your Mum's landline is down, have you checked for an outage in the area online here or by calling 0800 561 0061? 

    • WDM1's avatar
      WDM1
      Joining in
      2 years ago

      There are no issues according to your system 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team (Retired)
        2 years ago

        Thank you for checking WDM1 

        Does she have a phone connected at the wall or at the Hub? Is there a dial tone at all?

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team (Retired)
    2 years ago

    Thank you for chatting with me via the PM WDM1 and we are so glad to hear that this has now been resolved. 

    If you do need any further assistance please do pop back to the forums here and we will do all we can to assist.