I have a dial tone but the landline can't make calls or receive calls, has a busy signal. Phone is via internet. All was working fine until about 1 week ago. No changes made by me to phone or hub.I've tried all the standard things, checking connections, powering off, etc. Internet is working fine. Have called Help but they say phone is not working which I am sure is not correct. Any ideas please?
Hi colingrant53 thanks for posting and welcome to our community.
Sorry to hear that your landline is not working for you. I appreciate you've said nothing has changed in regards to the hub or the handset, but for clarification is the handset plugged into the hub as per here? If you select 'connecting the adaptor to your phone' there will be a picture of how it should look and which port should be plugged into.
Regards
Lee_R
Hi Lee
Thanks for prompt response. My phone plugs direct into the hub - it is in the same socket as the picture but I do not have an adaptor like that shown?
Thanks for getting back to us colingrant53
I would like to take a closer look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
